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In a new survey of 26 US Cities and 50,000 users, AT&T ranks dead last in all areas of customer satisfaction.

Interesting that most people assumed ATT was bad in some big cities like NYC and SF, but over 26 cities, that really says something. Also note that “voice” was the lowest ranked item for ATT, and data was generally mid-range. This fits what I have seen when using ATT, the data is usually ok, but voice is pathetic, with major call drop issues.

Also note that Verizon ranks #1 for all categories, and was at or near the highest rank possible in most categories. I wonder how bad things would get for ATT if Verizon get an iPhone….

EDIT: see original article.

I’ve had my Moto Droid since friday afternoon, so I thought it was about time to get some thoughts posted. Overall I love the phone, its by far the best Android device out there, and maybe the best smartphone of them all.

First, I’ll talk about the phone, and then (of course) the obligatory comparison to Apples phone.

I moved to Droid from T-Mobile’s MyTouch 3g, so I was already very familiar with Android and its pros and cons. Droid comes with Android 2.0, and there are a lot of great new features. The look and feel are a bit different, and things are smoother overall. A couple of highlights:

– Contacts now sync with Facebook, this was pretty cool. Any contact that it could find in my Facebook account would be linked, and their facebook photo is set as their contact photo. Also, anytime I do anything with a linked contact, like open an SMS thread, etc, their FB status is displayed by their pic.

– New contact pop-up short cuts. In you are looking at your contact list and click a contacts photo, a little slider pops up with shortcuts to FB, SMS, Email, etc.

– New “Corporate Calendar” that finally lets you sync your Exchange calendar to the device. This is so great, totally needed as well.

– You can now have MULTIPLE ActiveSync accounts in a unified inbox!

On to the hardware. Droid isn’t going to win any beauty contests, and if an iPhone was a Ferrari, this would be a Ford F-150. Functional and not ugly, but very boxy. This boxiness makes the phone look bigger than it is. In fact it’s almost exactly the size of an iphone, and only slightly longer than my MyTouch 3G. Its a heavy phone and feels very solid. Most of the phone is glass and metal, so that is nice. The gold accents I could do without, I think silver would have been better. But its not horrid.

The camera is very good, and the flash works well. Video recording is pretty amazing and the playback looks awesome.

That awesomeness can be directly attributed to the totally gorgeous screen. It really is jaw dropping. Everything from icons to text look smooth and perfectly rendered. Photos look great, and given the pixel count, viewing large webpages is much better than any other phone I’ve used.

Battery life seems to be pretty good as well. Not quite as good as the MyTouch, but better than the 3GS. I have Bluetooth and GPS on all the time, as well as syncing facebook, gmail, exchange. Today I sent 75+ sms messages, ~30min talk time, several emails, took a few pictures, and used the GoogleNav for about 30min. My batt lasted from 930am to just after midnight (and that was the 20% warning). So quite good. Nav uses a lot of batt as the screen is always on, GPS is continuous, and the app is constantly calculating your location and updating a map. I have a car adapter and I think I would always use that when navigating to keep the batt useage at bay.

So lets get to the comparison. Droid has 4 killer features that the iPhone (or Pre) can’t match – Verizon, Google Nav, high res screen, google voice input.

Lets face it, ATT’s network looks like a child with tinker toys built it compared to Verizon. I have consistent 3G coverage literally everywhere, inside, outside, driving, etc. Places that ATT always dropped calls I have no problems keeping a call up. 3G speeds are very fast and always reliable. I no longer live in fear of going from 5 bars to nothing on a random whim (see my previous ATT postings).

GoogleNav is pure awesome. Other nav companies should be very afraid. Directions are very accurate, the on screen display of the route is excellent, and the animations are good. The huge plus is that it links right into google maps, so you can get all sorts of other information along your route. And with traffic, you can know when to tell the system to re-route you. Oh, and every turn can be viewed in street view with the route overlaid. And its free, wow. Granted iPhone may get this as well, so it might not be a killer app for too long.

The screen is amazing. At almost 3 times the resolution, but about the same size as the iphone, it easily wins here. Apple needs to get a hi rez iphone goings soon.

Google voice input is very very handy. Click the icon and say anything, from “navigate to starbucks” or “how much does an african swallow weigh” and google will find it. Using the “navigate” keyword will cause the phone to start GoogleNav and route you to the local. It even worked perfectly with a street address, or something more vague like “Navigate to Old Chicago Restaurant”. Oh, and you can do voice activated dialing of course. The only thing I can think of that should be done is to add voice to text to email or sms text inputs so you could speak and then send.

Of course there are some problems too. IPhone still has the better on screen keyboard, although Droid’s is better than previous android phones.

The quality of the apps are no up to the same par as Apple (yet). I think given the number of new android phones coming to market this will change, but so far its just not as good.

The IM apps for Android aren’t quite as pretty as iPhone, there is still nothing asl slick as Bejive.

The other features of Android that I find better than iPhone are the same as before… so my previous postings still hold true.

So, I am very happy with this phone. Verizon is just so nice, and given the screen res and google nav, I can’t see how I could go to an iPhone every again. iPhone wins on music/itunes, and a more consistent (but simpler) OS flow. But Droid seems like a real phone to accomplish things – nav, lots of email accounts, great sms, etc. The iPhone feels like a game box with a “phone” built in. This is a huge step for Android, and Verizon.

It seems like there is starting to me an uprising in Steve Jobs land. Specifically against the ATT/Apple iPhone situation. More specifically the crazy, illogical way apps can be accepted or rejected, and the sort of closed mindedness that seems to be affecting developers and users. Here are a couple of interesting articles:

Techcrunch

Steve Frank

And now the FCC is asking questions about the Apple rejection of all Google Voice related app. Interesting.

All I know is I’m happy enough with my Android phone and the ability to have a pretty open platform. And I always have my iPod Touch if I really want to try out some of the cooler apps…

Good read here.

Apple has made some really odd choices with regard to apps and such. I don’t get it.

Latitude is kind of a cool option for maps. It’s most useful if you are out on the town and you can see where are your “peeps” are at. Well provided they are all on an Android device. The reason why Latitude is pointless on iPhone is that it can’t run in the background, so unless all your friends are walking around with their iPhones locked in map mode, you wont get any updates.

At least with Android I can run it in the background if I want/need to.

This is a very interesting article: here

The bottom line is that the author things open source (or at least totally open app development) will overtake the iPhone in the end. Android is totally open source and there are little restrictions on the app store… and you can load apps without using the app store. The Pre has little restrictions on its app store as well. Nothing like what Apple does.

Plus, like I have said before, the fact that Android lets you do almost anything and access any part of the OS or hook any sort of even are huge. You want a new dialer app? Do it. Want to hook all your incoming SMS and do soemthing funky with them? Sure why not. The iPhone restricts all of this.

And of course multitasking is huge. And with better technology with batteries or display technology (shameless corporate plug: Qualcomm’s mirasol) there are so many possibilities for a true computing phone.

So after ranting about the iPhone 3GS last night, I did something rather funny – I bought an iPhone and ported my number over from T-Mobile and my Android G1.

Here was the deal.. I had an iPod Touch that I was using at work and the gym and all that. It was great for listening to music, pandora, and the slingbox app is killer. I have wifi at work, and my gym as free wifi as well, so I was pretty much set. Oh and I bought the Myst game port because thats just awesome. And then I used my Android for calls and email and all.

Well I was thinking, the Touch cost me $220 and I could just get an iPhone 3GS for $199. The plans were about the same cost, and I figured I could sell my G1 on CraigsList and try to cover most of my contract break fee.

So its been about half a day with the new iPhone and I have to say I’m not completely happy. The apps are great, and I have my pandora and Myst and all that. But I think the big surprise for me is how much it feels like the iPhone is sub par on the messaging and communications aspects than Android. Obviously there is no comparison with the quality and variety of the apps on iPhone, but here are the reasons why I think Android wins for Email/IM/Texting.

1) Exchange. My office mail is exchange and Android does not have native support. However, for $25 there is a very nice app (Moxier Mail) that is active sync capable for push and what not. Its just about as pretty as the iPhone mail app too.

2) PUSH gmail. I didnt think about this much until I started not getting gmail on the iPhone as often as my laptop would notify me that a mail was ready. On Android Gmail notification is faster than having Gmail open on your laptop. On the iPhone the only option is polling, and the shortest interval is 15min. And then you have to worry about batt life if you are goign out and polling Gmail that often all day.

3) IM on Android is great. There is a native gChat app and a native IM app that supports AIM, Yahoo, and Windows Live. The iPhone has no native IM app but there are a few in the app store obviously. The real problem is that none of them can run in the background. There is a free app that will keep you connected when you shut down the app on the phone, and it will send you an email notification when you get a message. but here is the problem with that… I can only poll my gmail account every 15min, so that makes for a lousy IM conversation if I have to wait some amount of time between 0 and 15min to get the next msg. I could use my work address and then have the notification pushed to my phone, but then I’m sending tons of mail through my work address all the time. Abnd then when I open up the mail app I might have a bunch of random emails to delete from notifications. That doesnt sound great. Of course when the Apple Notification enabled IM apps are out things should get better as you get a push notify and can just go open the app. Although even in that case, you have to re-open the app, wait for it to launch, and then wait for it to connect and all that. On Android I dont even have to open the chat program to view the message. An icon appears in the notification area, and I can slide the notification tray open and read the message, and if I click it it opens the IM app and I could respond. I like this method a LOT better.

4) Gmail acts in interesting ways on iPhone. When I compose a new message and start typing a name, the phone doesn’t seem to be aware of my Gmail contacts, it does however give me options from my work Exchange account. This seems really weird. Why would I want to send a mail to a work contact from my non-work email account? Shouldnt the mail app know which account I’m composing from? We have about 15000 employees plus many more mailing lists, and each conference room in every office in the world has an email address. When I started typing my friends name, the suggestion window showed a list of conference rooms as the only suggestions. Android on the other hand is aware of my Gmail contacts and when I start typing “Ma” it suggests “Markis”. This is nice. Also, the iPhone mail app does not group Gmail into conversations like the Gmail web app (which is such a nice feature). The Android Gmail app does. My mail looks exactly the same on the web client or the phone app.

5) Widgets. These are new in Android 1.5. I only use a couple, but I found myself missing them quickly. Widgets are little apps that run directly on your home screen and can do things when clicked or just display info. For example on my main home screen I have a calendar widget that displays the next meeting I have upcoming, the time and the location. If I click the widget it launches the calendar. On another screen I have the google widget. It has a box where I can type a search and then a browser window will come up. And finally I have a weather widget. Its small (the size of 2 iPhone app icons in a row) and it just sits on my home screen and shows me the current conditions.

Also, I have widgets that enable/disable WiFi and Bluetooth. This is super nice. When I’m not at work or the gym or home I dont need WiFi enabled and looking for networks. I can click the widget and turn WiFi off. This is a several click procedure on the iPhone. Ditto for Bluetooth.

6) Also, generally the iPhone OS feels more “dead” than Android. In Android notifications pop up, I can move though programs and swtich between things. On the iPhone, I do one thing with one app… hit the home button to close and then go do something else. Android has this concept of application stacks. If I’m working in one app, and I open another for whatever reason, a message comes in or an email, when I hit the back button the top app screen slides off and I’m back at the last app I was working with.

And then on top of that, I don’t like how some apps have their settings located in the main settings app. For example, weather bug. If I go to settings and scroll down there are the options for configuring it. But I can’t get to the settings when I’m in the app. So if I want to change from F to C temperatures, I have to close the app, go find settings, scroll around, change stuff, go back to the home screen and then launch weather bug again. Urbanspoon, snaptell, and others do this as well. I find it odd.

So here is my great dilemma for the evening. What do I do? The iPhone is vastly superior in the areas of music, games, and nifty apps. But Android is superior in how it handles email, IM, and other communictions.

My thought right now is that I think I would prefer better communication on my phone, and would use the games and nifty apps more when I’m not driving or out running around town. So I;m coming back to the 2 device solution as the winner for me right now. I have the iPod touch at the office so I can listen to music, watch slingbox, etc etc when im in the lab, and then have my G1 for calls and email.

Obviously this isnt an idea solution, and I wish it could be fixed. Apple needs to revamp the look and feel of the iPhone soon or more people might catch on to how out of date it seems to feel compared to Android or Palm’s WebOS. For example, the way icons are arranged on the iPhone is limited. They are in a grid and you can just move them around, but they auto fill up and to the left… Android is also a grid style layout, but I can put any icon anywhere and have blank spaces wherever I want. AND I dont have to have all my app icons out on my home screens. There is a tray tab at the bottom that you can pull up to show all icons and all apps installed. I can drag any that I want to my home screens if I want faster access. This makes even more sense when you can actually have a background image that you see for more than the 3.5 seconds it takes to unlock the iPhone. The black background needs to go…

I actually like the Palm Pre way of doing things even more. You have a task bar along the bottom, and then can open a tray in an Android fashion to apps you dont have in the task bar. And you get a nice clean desktop… and if you have any apps open, they appear as cards that you can swipe between or close. This is one area Android needs to add – an easy way to kill apps, not having to wait for the garbage collection system to kill it off to recover resources. UPDATE: I got a demo Pre from a Sprint store today and used it for about 30min. While it is an impressive device and has a lot going for it, I still prefer Android for now. Mainly because of the lack of apps, but also, the version 1 software seems to be a bit slow. Even though the Pre has the same Cortex CPU as the new 3GS, the system hesitates when launching apps and that was annoying. Also, after 30 min of email, txt, and web surfing I can’t say I’m a big fan of the keyboard, its just a bit too cramped, and there is no option to use a soft keyboard. Although, given how small the device is an on screen keyboard may not work well at all. So, for now, in my book Android is still the winner.

Oh, and one point about the screens between the two devices. I think the iPhone has a slightly better screen, but it look more pixelated due to being the same resolution, but larger physically. Its hard to say if I have a preference. I guess the G1 looks a bit smoother, but the iPhone seems to be a bit brighter and just looks better for some reason (except the pixels).

Another thing about Android are the context menus. Hold your finger down over an item or icon or the background of the home screen and a menu will appear with options. This makes it easy to do quite a few thigns.. and I found myself missing them on the iPhone.

For example, in Android, if I click and hold on a mail item or IM convo or txt message thread, a menu pops up and I can delete the thread. On the iPhone I have to click “edit” and then click the little red icon thing next to the thread and then a delete button appears on the other side and then I click that.

Or, if I’m viewing a txt thread, on the iPhone I have to scroll all the way to the top of the convo to find the “call” button. On Android, I just click and hold any message in the thread from the other person and a menu pops up and I can click call.

If I want to change my background image on my home screen, I just click and hold on the background and a menu pops up with options… one of them is change background. On the iPhone I have to find the settings app icon and launch that then select background.

Right now I’m leaning towards going back to my 2 device solution tomorrow and just deal with the fact that the iPhone doesnt cut it in terms of notifications, IM and email, but it rocks for fun apps and media. And reactivate my G1 so I can have the goodness that is Android for communications.

The iPhone 3GS came out today. And as always, there was just about as much media coverage as ever. Pictures of long lines, and people all excited about shelling out more money to Apple and ATT. While I think the improvements are nice, and the new 3.0 software has some cool-ish things, I’m still not at all interested in buying one. Heres why:

The big features of the 3.0 software that everyone is talking about are:

– Copy/Paste
I have this on Android, and most other smart phones do this. Pure catch up

– Landscape keyboard
Really? Only just now getting this?

– Type new messages while the old is still sending
This is a feature? I can do this on Android, or better yet, type a message, send it, go do something else, and still have my streaming music player open in the background.

– Spotlight search
This is very cool, and a nice addition

– YouTube video upload
Android, Pre, etc can do this already.

– Turn by Turn nav
Nice, but Pre had it out of the box, most all Verizon phones have this as well.

– MMS*
Welcome to the 21st century iPhone! Oh wait ATT still doesnt support this…

– Notifications
Nifty I guess, but my Android phone notifies me all the time, and Androids notification system is far better. More on this later

And the new 3GS hardware itself has some new toys:

– Compass
Ok, I have this on Android and I rarely use it, I wouldnt switch phones for this

– Video recording
Again, this is not new and somethign that should have been there a long time ago.

– Tethering
ATT is killing this, so no point in upgrading for it. T-Mobile wont let Android either. VZ lets you, and its pretty fast too.

– Voice control
Could be interesting, I would have to see how it actaully works in practice. I can do voice google searches already on my Android, but I rarely use it.

– Better battery
This would be by far the best part of the new HW. If the batt is much better a lot of people will be happy.

– Faster processor. This is the new Cortex chip, so should be a nice speed improvement. But the Pre has this chip too… and the Toshiba G01 has a Snapdragon that will toast anything else… so not a wild technology leap, but still a good upgrade.

Notifications were one of the biggest things hyped about the new 3.0 software. This is Apples answer to the cries for multitasking. But this still won’t matter. For example, say I have a notifications enabled IM app, and then I go off and open Pandora and listen to some tunes. I get an IM and I get “notified” however that happens to look on the phone’s UI. If I switch to the IM app, I still have to kill pandora and my music goes away.

Now, lets look at this scenario on Android. I’m playing music on fast.fm. I get an IM on gChat. It pops up in the notifications area and I can simple slide the notifcations bar down, read the message and be done. Or, I can click on it and gChat opens and I can respond. And guess what? My streaming music is still playing!

In the end, I this won’t stop the complaints about no multitaksing, it will just finally make some things actually work ok on the phone – IM clients and the like.

So for me, while I love the physical design of the phone, and the interface is so nice and polished, I just don’t see how I could upgrade and lose out on things I do the most – IM and txting, and being able to do those things while I have whatever else I want running at the same time. Oh ya, and ATT still has a sucky network…

Billshrink.com is an interesting site that lets you compare cell phones and services. They have a graphics that compares some pertinent features of the 3 big smartphones.

A few interesting points about this. The storage capacity is the base amount (or with the Pre the only amount). The G1 looks bad, but then again, it has a micro SD slot so you can put whatever you want in there.

Battery life for the G1 looks bad as well, but this is very different from other data (see last post) where standby was over 300hrs. However, as a G1 owner, I can say that standby time is not stellar, and I don’t think its really 300hrs.

Voice commands are interesting. The new Android 1.5 software has Google voice search. Which is interesting I guess, but most of the time I’m using my cell, its not ideal conditions for voice commands.

The app store should have listed an approximate number of apps available. Obvious the Apple App Store is the huge winner. Android Market isn’t bad, several thousand apps now. The Palm Catalog is new and has less than 20 apps, but we should give it a few months before passing judgement.

Multitasking is slightly misleading on the iPhone 3GS. The new 3.0 software has “notifications” so things like IM can “run” in the background. Or at least you could stay logged in and be notified when a new message comes in. Of course this isn’t real multitasking. And there is no way (that I have seen) to let 3rd party apps hook various system features. Android is great at this.

Finally, the thing that hurts the iPhone most in this chart is the service plan. ATT is more expensive than plans from T-Mobile or Sprint. I shopped plans myself, and I do a lot of txting and data, but don’t need a lot of minutes. Sprint ended up being cheapest – about $55 a month plus their free night minutes start at 7pm! T-mobile (my current carrier) was next cheapest at about $70. The win with them is the “My Favs”. I get unlimited calling any time to any three numbers. I use the Phonalyzr app to keep track of who most of my minutes go to, and set them as my favs. I have never gone over my minutes. ATT is fairly expensive by comparison. $20 extra just for unlimited messaging! My $25 unlimited data plan from T-Mobile includes unlimited SMS and MMS.

Bottom line from this graphic is the iPhone still has the edge in a apps and storage. But carrier selection hurts and still no true multitasking is a bummer. However, if the notifications service works well, that might be good enough for most people.

My company (Qualcomm) publishes a magazine called QMag (link to online edition, or you can subscribe for free).

There were a couple of interesting things in the latest edition.

One of our divisions works on a display technology call Mirasol. As we all know, battery life is one of the most important issues with mobile phones, and the display usually eats a lot of that. Just like on your laptop, if you dim you screen, your batt life goes up. In talking about display technology, there was this interesting bit of info:

** Not in original QMag article

Interesting that the HTC has the best resolution (by far) and also the best battery life.

And then there is a small blurb about some researchers at Washington University that came up with USB ultrasound probes that work with WinMo. So apparently in developing countries, doctors could use mobile phone technology to take an ultrasound. Pretty cool.

I’d been a Verizon customer for quite a few years and loved the service, coverage was great, 3G was fast, and for the most part customer service was good. Even the plans were ok.

But more and more it seems like VZ is falling behind in the phone department. Cruising their website shows a mediocre selection and some downright odd handsets.

Apple initially talked to VZ about the iPhone, and for whatever reason, they didn’t take it. Sure, it was probably a risk then, and maybe they would have had to give up a little control to do it.. but you know they are kicking themselves now.

Then came Android, and all the talk about how VZ had a falling out with the Open Handset Alliance. It seems they have rectified this, but still, there have been no handsets announced, and just rumors and statements saying they are coming.

And then VZ goes buck nutty about the Balckberry Storm. Initially it looked pretty good. BB has a great reputation for email devices, and a full touchscreen BB seemed pretty cool. I had one for about 6 months, and I wasn’t impressed, but thats another post.

And now Sprint has the Pre. I’ve played around with it a few times. Its a great phone, and a definite competitor. If they get their app store off the ground, this could be good times.

So, VZ, with the best network in the country, is left with nothing, while all the other big networks have a signature phone. They need to put down the beer and get with it. VZ is a joint venture with Vodafone… and Voda got the very cool HTC Magic. Why not VZ?

I switched to T-Mo to get an G1, and love Android. But I would switch back to VZ in a heartbeat if any one of the Android, iPhone, Pre options were available.